Trust & support

Support & Refund Policy

Last updated: October 23, 2026. This page explains how Fayllabs handles customer support and refund requests for digital products and online services.

How to get support

Email bahria@faycallabs.com with:

Your name and the email used for the purchase (if any)
Order or transaction reference when available
A clear description of the issue or question
Screenshots or error messages when relevant

We aim to respond within a reasonable time during normal business handling. Complex technical issues may take longer while we investigate.

What we support

Access or delivery problems with digital products you purchased
Questions about how a Fayllabs product or tool is meant to work
Billing questions related to a Fayllabs purchase
General business inquiries about our online services

Refund policy

Because digital products are delivered electronically, refunds are handled case by case. In general:

Eligible situations — you did not receive access or delivery after payment; the product is materially not as described; a confirmed technical fault prevents reasonable use and we cannot provide a fix or suitable alternative within a reasonable time.
Usually not eligible — change of mind after successful delivery and access; issues caused by incompatible devices or environments clearly disclosed before purchase; abuse, unauthorized sharing, or violation of product terms.

To request a refund, email bahria@faycallabs.com with your order details and reason. If a refund is approved, it is issued through the original payment method or processor where possible. Timing depends on the payment provider.

Chargebacks

Please contact us first so we can help resolve delivery or billing issues. Opening a dispute with your bank or payment provider without contacting us may delay resolution. We cooperate with payment partners in good faith to resolve legitimate disputes.

See also our Privacy Policy, Terms of Service, and Contact page.

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